FAQ

Product details

Review the current product page for the available description, materials, dimensions, and quantity. If information you need is not listed, contact us before placing an order.

Where do you ship?

We offer free standard shipping to eligible destinations in the United States. Available destinations are confirmed at checkout.

How long does shipping take?

Orders are usually processed within 1–2 business days and take 3–6 business days in transit. The usual total is 5–8 business days. Tracking is sent after dispatch when available.

Can I return or exchange an order?

You may request a return or exchange for any reason within 30 calendar days after delivery. Approved returns have a prepaid label or equivalent free return method, and there is no restocking fee.

When will I receive an approved refund?

We process approved refunds to the original payment method within 10 business days after the returned item is received and inspected. Banks or payment providers usually need another 5–10 business days to post it.

Which payment methods can I use?

The payment options available for your order are shown during checkout. Checkout totals are in U.S. dollars.

Can I cancel an order?

Contact us as soon as possible with your order number. We will try to stop an order that has not entered fulfillment; cancellation may not be possible after processing or dispatch.

How do I contact support?

Visit our Contact Us page for the current email, phone, address, and service hours.